Freshchat: Customer Messaging, Live Chat & Chatbots | Freshworks
Freshchat: Customer Messaging, Live Chat & Chatbots | Freshworks
Sep 30, 2017
freshworks.com
Different categories of chat support 🔧 Technical Chat Support ✔️ Skills: Troubleshooting, problem-solving, patience, empathy, multitasking, fast typing ✔️ Tasks: Resolve technical issues, guide installations, escalate problems, document tickets, provide step-by-step help ✔️ Tools: Zendesk, Freshdesk, Jira, ServiceNow, TeamViewer, AnyDesk, Confluence, Intercom, LiveChat 💼 Sales Chat Support ✔️ Skills: Persuasion, product knowledge, upselling, objection handling, CRM knowledge, goal-oriented ✔️
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